What Are AI Agents?

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foundations

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• Explain what an AI agent is and how it differs from a chatbot
• Identify the three building blocks of an agent: tools, memory, and goals
• Recognize AI agents already used at work, such as Microsoft Copilot, customer service bots, and scheduling assistants
• Spot common agent failures like hallucination chains, confident mistakes, and loops
• Write clear instructions that get better results from an AI agent
• Decide when to let an agent run and when to step in and review its output
• Build a personal playbook for working alongside AI agents day to day

• Url: https://aiacademy.anthropos.work/chapters/ai-agents-beginners-intro/ · What Are AI Agents? Start Here · Position: 1 · A 10-minute orientation across the five-chapter beginner path — what agents are, how they work, where you already use them, when they fail, and how to work alongside them
• Url: https://aiacademy.anthropos.work/chapters/from-chatbot-to-agent/ · From Chatbot to Agent: What Changed · Position: 2 · The mental model shift from AI that answers questions to AI that does work — explained through everyday workplace scenarios, no code required
• Url: https://aiacademy.anthropos.work/chapters/tools-memory-and-goals/ · The Building Blocks: Tools, Memory, and Goals · Position: 3 · The three ingredients that turn a chatbot into an agent — tools it can use, memory it can draw on, and goals it can pursue — explained through workplace analogies
• Url: https://aiacademy.anthropos.work/chapters/agents-you-already-use/ · Agents You're Already Using · Position: 4 · A tour of AI agents you probably already encounter at work — Microsoft Copilot, customer service bots, scheduling assistants, and more — with the exact moment each one stops being a chatbot
• Url: https://aiacademy.anthropos.work/chapters/when-agents-fail/ · When Agents Fail (and Why That's Normal) · Position: 5 · An honest look at agent limitations — hallucination chains, confident mistakes, and loops — framed as normal challenges with practical responses, not reasons to panic
• Url: https://aiacademy.anthropos.work/chapters/working-alongside-agents/ · Working Alongside Agents: Your New Skill · Position: 6 · Practical guidance for working with AI agents daily — writing good instructions, knowing when to intervene, reviewing output, and building your personal agent playbook

• Explain what an AI agent is and how it differs from a chatbot
• Identify the three building blocks of an agent: tools, memory, and goals
• Recognize AI agents already used at work, such as Microsoft Copilot, customer service bots, and scheduling assistants
• Spot common agent failures like hallucination chains, confident mistakes, and loops
• Write clear instructions that get better results from an AI agent
• Decide when to let an agent run and when to step in and review its output
• Build a personal playbook for working alongside AI agents day to day

Course Mode: online · Course Workload: PT95M · Mode: online